iaya9 FAQ — Everything in One Place

In most cases the deposit amount is credited to your account within a few minutes. If it hasn't arrived within 5–10 minutes, save the transaction ID from your payment app and share it with our 24/7 live chat. Our team will verify and resolve the issue promptly.

Log in to iaya9, go to the deposit page, and select Nagad. Send the payment from your Nagad app to the merchant number shown on screen. Your balance will update as soon as the transaction is complete. If you run into any issues, provide the transaction number in chat.

The minimum deposit amount at iaya9 is ৳300. This applies to all payment methods — bKash, Nagad, Rocket, and Upay. You can start with a small budget, so feel free to deposit whenever it suits you.

iaya9 does not charge any deposit fees itself. However, mobile banking services like bKash or Nagad may apply a small charge according to their own policies. Contact the relevant app to confirm their charges.

Select bKash on the deposit page. Send money to the number shown on screen using the "Send Money" or "Payment" option in the bKash app. After sending, enter the transaction ID in the deposit form. A separate reference number will be generated for each transaction.

Yes, both Teen Patti and Andar Bahar are available in iaya9's live casino lobby. In Teen Patti, you build the best hand using three cards. In Andar Bahar, you bet on which side — Andar or Bahar — a specific card will land on. Both are easy to learn and the dealer gives instructions in Bengali.

In live roulette you can place bets on numbers, colours (red or black), odd or even, rows, or columns. Betting directly on a single number gives a lower chance of winning but a higher payout. Betting on colour or odd/even gives a higher chance of winning but a lower payout. For new players, starting with outside bets is a good idea.

Baccarat is actually straightforward — you simply bet on whether the Player will win, the Banker will win, or it will be a Tie. Whichever hand has a point total closest to 9 wins. 10, J, Q, and K are worth zero; all other cards are worth their face value. The live dealer shows the score after every round, so it's easy to follow even for beginners.

That's exactly right — in live dealer games, trained human dealers run the games via real-time video streaming from a professional studio. You can watch the card table, wheel, or dice live on screen. You can also chat with the dealer through the chat box.

Yes, iaya9's live casino is fully optimised for mobile browsers. You can easily play on a smartphone or tablet. A good internet connection keeps the video stream smooth. For the best experience, use a Wi-Fi or 4G connection.

Yes, iaya9 offers in-play live betting. Even after a match has started, you can watch real-time odds updates and place bets. Markets are available for events like the next ball producing a wicket, a boundary, or runs in a specific over. This gives you much more flexibility to make decisions as the game unfolds.

iaya9's sports betting section offers markets for the Bangladesh Premier League (BPL), T20 World Cup, IPL, and other international cricket events. Various market types are available including match winner, total runs, and top scorer. High-profile matches like Bangladesh vs India have an even wider range of markets.

Decimal odds are simple to read. If the odds are 2.50 and you bet ৳100, you will receive 100 × 2.50 = ৳250 if you win (this includes your original stake). Higher odds mean higher risk but a higher potential payout. Odds cannot go below 1.00 — that represents the most certain outcome.

If a match is declared No Result due to rain or any other reason, your bet amount is generally refunded. If a result is determined by the Duckworth-Lewis method, bets are settled according to that result. For specific settlement rules, please read the terms and conditions in the betting section.

Through iaya9's VIP programme, you receive a set percentage of your net losses back as cashback each week. Bronze members receive up to 0.3%, Silver members up to 0.5%, and Gold members up to 0.8% in weekly cashback. Cashback is automatically credited to your account at the start of each week.

Playing regularly and staying active is the main way to advance your VIP tier. The more you play and stay active on the platform, the faster you create the opportunity to move from Bronze to Silver and from Silver to Gold. You can check your current progress in the VIP section of your account.

In addition to cashback, higher-tier VIP members receive special deposit bonuses, priority withdrawal processing, and exclusive promotional offers. Gold tier members may have access to a dedicated personal VIP manager. The range of benefits is being expanded over time.

iaya9 has three VIP tiers:

• Bronze — weekly cashback up to 0.3%.
• Silver — weekly cashback up to 0.5% plus additional benefits.
• Gold — weekly cashback up to 0.8%, highest priority service, and exclusive offers.

Benefits increase as you advance through each tier.

VIP cashback is added to your account as a balance and can generally be used without any additional wagering requirements. A minimum balance of ৳800 is required for withdrawal. For specific terms, contact our support team or refer to the terms and conditions page.