iaya9 Terms & Conditions

These terms and conditions ("Terms") form a legal agreement between the iaya9 online gaming platform ("Platform", "we", "us") and the users of this platform ("you", "user", "player"). By using the iaya9 website and related services, you unconditionally agree to abide by these Terms.

Key Definitions

• "Platform" — The iaya9 website, mobile version, and all related services.
• "Account" — A user's personal gaming account registered on the Platform.
• "Balance" — The amount of real money held in your account.
• "Bonus Balance" — Funds received from promotional offers, which can be withdrawn after fulfilling specific conditions.
• "Wagering Requirement" — The condition requiring a specified amount of bets to be placed before bonus funds can be withdrawn.
• "Transaction" — A deposit, withdrawal, or any other type of financial activity.

The following eligibility requirements must be met to use iaya9's services:

• You must be 21 years of age or older. For users aged 21 and above only.
• You must have a valid and active mobile banking account (bKash, Nagad, Rocket, or Upay).
• You must comply with all applicable local laws and regulations.
• Each individual may open and operate only one account.

iaya9 may request identity documents or other paperwork for age verification at any time. The Platform reserves the right to suspend withdrawals until verification is complete. Providing false information regarding age will result in permanent account closure and forfeiture of the balance.

When opening an account on iaya9, you must provide accurate and complete information. If you wish to change any details after registration, please contact the support team.

Account Security

It is your sole responsibility to keep your account login credentials strictly confidential. Never share your password with anyone. If you notice any suspicious activity on your account, notify our support team immediately.

One Person — One Account Policy

Registering more than one account under the same person is strictly prohibited. If it is found that multiple accounts are being operated from the same device, IP address, or payment account, both accounts will be closed and the associated balances may be forfeited.

Closing an Account

You may request to close your account at any time through the support team. Make sure to withdraw your balance before closing the account. iaya9 also reserves the right to close an account without prior notice in the event of a policy violation.

iaya9 ensures fast and secure financial transactions through Bangladesh's most popular mobile banking methods.

Accepted Payment Methods

The following methods are accepted for deposits and withdrawals: bKash, Nagad, Rocket, Upay.

Deposit Limits

• Minimum deposit: ৳300 (the same limit applies across all methods).
• Deposits are generally credited to the account instantly.
• iaya9 does not charge any additional fees on deposits; however, the mobile banking provider's own charges may apply.

Withdrawal Limits & Timeframe

• Minimum withdrawal: ৳800.
• Standard withdrawal processing time: within 5 to 30 minutes.
• Identity verification must be completed before a withdrawal request can be processed.
• Withdrawals must be made using the same method used for the deposit.

Transaction Cancellation

Once processing has begun, it is not possible to cancel a deposit or withdrawal request. If a transaction fails due to a technical issue, please contact the support team.

iaya9 offers a variety of bonus offers for its users. Each bonus has its own terms and conditions, which should be read carefully before accepting.

Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 earns a ৳2,000 bonus — total ৳3,000; or depositing ৳6,000 earns a maximum ৳5,000 bonus — total ৳11,000.

Wagering Requirement

The wagering requirement for the welcome bonus is 25x, applied only to the bonus amount (not on deposit + bonus). Example: ৳2,000 bonus × 25 = ৳50,000 must be wagered before the bonus funds can be withdrawn.

General Bonus Terms

• The welcome bonus is given only once per account.
• If you wish to withdraw after accepting a bonus, the wagering requirement must be met.
• Bonuses can only be used for playing on the iaya9 platform.
• iaya9 reserves the right to modify or cancel any bonus offer.
• The Platform reserves the right to forfeit bonuses if fraudulent activity is suspected.
• Attempting to claim bonuses using multiple accounts or a proxy will result in permanent account closure.

All games operated on iaya9 run through a fair and verifiable Random Number Generator (RNG) technology. Ensuring fair play is our core responsibility.

General Gaming Rules

• Once a game has started, it cannot be cancelled.
• If a game is interrupted due to a technical error, iaya9 reserves the right to determine the outcome of the game.
• If there is any dispute regarding a game result, the game server log will be considered the final proof.
• Any attempt to deliberately manipulate the game system will result in account closure.

Sports Betting Rules

iaya9 offers betting on various sports including cricket, football, and kabaddi. Betting outcomes depend on the official results of the relevant sports authority. If an event is cancelled, bets will be refunded unless a specific event has separate rules.

Minimum Bet Amount

The minimum bet amount for each game depends on the game's own settings. See the relevant game's information section for details.

iaya9 places the highest priority on responsible gaming. We want our users to treat gaming as a source of entertainment, not as a solution to financial problems.

Self-Restriction Tools

Players can set their own daily, weekly, or monthly deposit limits through the support team. Requests for temporary or permanent self-exclusion can also be made if needed.

Warning Signs

• Gaming for more than the set amount of time each day.
• Continuously increasing bets to recover losses.
• Spending money needed for daily necessities on gaming.
• Lying to family or friends about gaming.

If these signs appear, contact the support team immediately or read our Responsible Gaming page.

The following activities are strictly prohibited on iaya9. Violating these prohibitions will result in account closure and forfeiture of balance:

• Money laundering or any other illegal financial activity.
• Obtaining bonus or promotional benefits through fraudulent means.
• Creating multiple accounts.
• Using software, bots, automation tools, or any other technology to manipulate the gaming system.
• Attempting to access another user's account.
• Attempting to breach the Platform's security systems.
• Registering an account using a false identity or documents.
• Operating an account in another person's name.
• Chargebacks or fraud through a payment method.

iaya9 reserves the right to notify the relevant authorities in the event of suspicious activity.

iaya9 places the utmost importance on protecting users' personal information. SSL encryption technology is used to keep all transactions and data secure.

Information Collected

During registration and through use of the Platform, we may collect names, contact information, payment details, and gaming activity data.

Use of Information

Collected information is used solely for service improvement, verification, providing support, and meeting legal obligations. Information is not sold to third parties.

To read our full privacy policy, visit the Privacy Policy page.

iaya9 is not liable in the following cases:

• If a game is interrupted due to an internet connection failure.
• If a transaction is delayed due to a third-party payment provider.
• If account information is compromised due to the user's own negligence.
• If the service is temporarily unavailable due to an unexpected technical error.
• Using the service in violation of applicable local laws.

In any circumstance, iaya9's maximum liability will be limited to the total amount deposited by the user in the last 30 days.

iaya9 reserves the right to temporarily suspend or modify the service at any time without notice. We will try to inform users as far in advance as possible about any interruptions during maintenance.

For any dispute or complaint, please contact our support team as the first step. Our team provides assistance in Bengali and English 24/7.

Complaint Submission Process

• Get instant support via live chat.
• Send a detailed complaint by email: [email protected]
• Attach relevant screenshots or information along with your complaint.
• Mention your account ID and transaction ID (if applicable).

If you are not satisfied with the support team's resolution, we will provide you with guidance on the next steps. For all disputes, the game server records will be considered as final proof.

iaya9 reserves the right to partially or fully modify these terms and conditions at any time. For significant changes, we will try to inform users as far in advance as possible.

Continuing to use the platform after changes to the terms and conditions will be considered as your acceptance of the new terms. Therefore, it is advised to visit this page regularly.

If you have any questions about the terms and conditions, contact us by email: [email protected]