Your Privacy Is Our Priority

This Privacy Policy ("Policy") applies to all services, websites, and applications on the iaya9 platform. By using the iaya9 website or creating an account, you agree to the terms of this Policy.

We believe your personal information belongs to you. That is why we collect only what is necessary, store it securely, and never share it with any third party without your prior consent. Please read this Policy carefully — it describes in detail everything important about how your information is used.

iaya9 collects the following types of information to provide you with a safe, fair, and personalized gaming experience. The purpose of collecting each type of information is clearly stated.

1.1 Registration and Identity Information

When you create an account at iaya9, we collect:

• Full name and date of birth (for age verification — minimum 21 years)
• Valid email address
• Mobile number
• Preferred username and password
• Residential address

1.2 Identity Verification (KYC) Information

To ensure security and prevent fraud, we may collect the following information during the identity verification process:

• Copy of National ID (NID) or passport
• Birth registration certificate (where applicable)
• Proof of ownership of a bank or mobile wallet account

1.3 Transaction Information

When you make a deposit or withdrawal through bKash, Nagad, Rocket, or Upay, we record the transaction details, amount, and time. We never store your payment PIN or password.

1.4 Usage and Device Information

Information collected automatically while you use our platform includes:

• IP address and approximate location
• Browser type and version
• Device operating system
• Session duration and page visit history
• Information from cookies and similar tracking technologies

1.5 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we store your game history, bet amounts, and win/loss records.

iaya9 uses collected information only for the legitimate purposes listed below. We will never use your information unnecessarily or in a way that could harm you.

2.1 Account Management and Service Delivery

We use your information to create your account, handle the login process, process deposits and withdrawals, and ensure gaming services are delivered. This is the core foundation of our service.

2.2 Identity Verification and Fraud Prevention

We follow an identity verification process to secure your account and prevent unauthorized access. Transaction data is analyzed to detect suspicious activity.

2.3 Responsible Gaming

We monitor your gaming patterns to identify signs of problematic gambling and provide support at the right time. iaya9 is committed to responsible gaming.

2.4 Customer Service and Communication

We use your email or mobile number to communicate with you — to resolve technical issues, send transaction updates, or share important account information.

2.5 Service Improvement and Personalization

By analyzing your usage patterns, we improve our platform and provide game recommendations based on your preferences.

2.6 Legal Compliance

We may be required to retain and disclose certain information to comply with applicable laws, regulations, or directives from regulatory authorities.

iaya9 does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Payment Processors

Information required to process transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment processors. These providers have their own privacy policies.

3.2 Technology and Service Providers

Game software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others) and infrastructure service providers may receive limited information — only what is necessary to operate their specific services.

3.3 Legal Obligations

We may be required by law to disclose information in response to a court order, a legitimate request from a government authority, or a law enforcement investigation.

3.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new entity will be required to abide by this same Privacy Policy.

iaya9 uses cookies to improve your browsing experience and ensure the performance of the platform.

4.1 Essential Cookies

These cookies are necessary for the basic operation of the platform. Without them, it would not be possible to keep your session active, save your login information, or process secure transactions.

4.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and other customizations, so you do not need to reconfigure your settings each time you visit.

4.3 Analytics Cookies

Analytics cookies are used to understand how much each page of the platform is being used. This information helps us improve the quality of our service.

4.4 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some iaya9 features to not work properly.

To protect your information, iaya9 follows industry-standard security technologies and practices.

5.1 Encryption Technology

All communication between your browser and our servers is protected by SSL/TLS encryption. This means your information remains encrypted while being transmitted over the internet.

5.2 Server Security

Our data servers are housed in secure data centers. Firewalls, anti-virus systems, and regular security audits are maintained to prevent unauthorized access.

5.3 Password Protection

Your password is never stored directly — it is stored as an irreversible cryptographic hash. No iaya9 employee can ever know your password.

5.4 Staff Training and Access Control

Only authorized staff can access user information, and only to the extent necessary. All staff receive regular training on privacy and data protection.

iaya9 does not retain your information beyond what is necessary. Data retention periods are set as follows:

6.1 Active Accounts

Your registration information, transaction history, and gaming records are retained for as long as your account remains active.

6.2 After Account Closure

Even after an account is closed or deactivated, we may retain information required for legal compliance for a specified period.

6.3 Inactive Accounts

For accounts that have been inactive for an extended period, we may conduct necessary security reviews and retain relevant information.

As a user of iaya9, you have the following rights over your own information:

7.1 Right to Know

You have the right to know what information we hold about you. Upon request through our support channel, we will provide you with a detailed summary of your information.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you can request a correction. Most information can be updated directly from your account settings.

7.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Data Portability

You have the right to receive your information in a structured, commonly usable format.

7.5 Right to Object to Processing

You can object at any time to the use of your information for marketing purposes, and you will have the option to opt out of such communications.

iaya9 is strictly for users aged 21 and above only. We do not knowingly collect, store, or process the information of any minor.

If we learn that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please notify our support team immediately.

iaya9 reserves the right to change or update this Privacy Policy as needed. If significant changes are made, we will notify you in the following ways:

• By displaying a special notice on the website
• By sending a message to your registered email address
• By updating the "Last Updated" date on this page

Continued use of iaya9 after any changes will be considered as your agreement to the updated Policy terms. We therefore recommend that you check this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us. The iaya9 support team is available 24/7 in Bengali and English.

For privacy-related requests, please contact us from your account's registered email address so we can verify your identity quickly and assist you.